Error 2147163964 occurred during installation что делать
Hey guys so I have been using Vegas Pro for years. I purchased Vegas Pro 17 in 2020 and just got a new computer. I went to install it so I could add it to my new laptop, and during install, I keep getting an error.
First of all, I have no idea what the error is or how to fix it. Second, I have been unable to find «support personnel». There is no email or phone number on the website, just articles linking to FAQ pages. Can anyone help? Thank you
Comments
If not, search the error number in the handy Forum Search Box. You will get an abundance of responses.
Last changed by Musicvid on 2/11/2021, 11:15 AM, changed a total of 1 times.
— AFM, ASCAP, BMI, ACB, CMEA, Retired in good standing
— Film and Imaging QA / Technical Training Certifications
Technicolor Corp., Eastman Kodak, Inc., Noritsu, Pako, Hope Industries, Gretag Macbeth, CPI, Pallas Chicago/Denver, Phototron, QMI, Royal Color.
— Regional Music Direction / Production Credits: West Side Story (1996), The Who’s Tommy (1998), Anything Goes (1998, 2000), Suds (2001), Joseph. Technicolor Dreamcoat (2002), Fiddler on the Roof (2003), Little Shop of Horrors (2004), South Pacific (2005), Hello, Dolly! (2005), Grease! (2006), The Sound of Music (school) (2007), Jesus Christ, Superstar (2007), A Funny Thing. Forum (2008), The Fantasticks (1967, 2009), The Enlightenment (Regional Premiere, 2010)
My Vegas Articles
Fixing the «Pale Screen of Misery»
A useful printer, monitor, and video levels target. 8 bit 4:4:4, 6400×3600 (16×9), tagged sRGB. Download: https://drive.google.com/open?id=1A_Ey6sbchy-5EU2jFrdOenaUwsYSnH2a
My free dual range RGB YUV grayscale and stepwedge for handoff, screens, and printers
Vegas to YouTube Tutorial (2011, not updated)
Better Clipping Demo (using Photoshop Action)
Other Published Resources Compiled by Nick, Set, et al
If not, search the error number in the handy Forum Search Box. You will get an abundance of responses.
hey thanks for the quick reply! I already searched in the search box, no results. but I’ll check out the NET thing in the mean time and see if that works!
Hard to tell just where you are searching, but typing -2147163964 into the Vegas Forum Search Box brings up 6 pages of results! Here ‘ya go, and welcome to the Forum.
— AFM, ASCAP, BMI, ACB, CMEA, Retired in good standing
— Film and Imaging QA / Technical Training Certifications
Technicolor Corp., Eastman Kodak, Inc., Noritsu, Pako, Hope Industries, Gretag Macbeth, CPI, Pallas Chicago/Denver, Phototron, QMI, Royal Color.
— Regional Music Direction / Production Credits: West Side Story (1996), The Who’s Tommy (1998), Anything Goes (1998, 2000), Suds (2001), Joseph. Technicolor Dreamcoat (2002), Fiddler on the Roof (2003), Little Shop of Horrors (2004), South Pacific (2005), Hello, Dolly! (2005), Grease! (2006), The Sound of Music (school) (2007), Jesus Christ, Superstar (2007), A Funny Thing. Forum (2008), The Fantasticks (1967, 2009), The Enlightenment (Regional Premiere, 2010)
My Vegas Articles
Fixing the «Pale Screen of Misery»
A useful printer, monitor, and video levels target. 8 bit 4:4:4, 6400×3600 (16×9), tagged sRGB. Download: https://drive.google.com/open?id=1A_Ey6sbchy-5EU2jFrdOenaUwsYSnH2a
My free dual range RGB YUV grayscale and stepwedge for handoff, screens, and printers
Vegas to YouTube Tutorial (2011, not updated)
Better Clipping Demo (using Photoshop Action)
Other Published Resources Compiled by Nick, Set, et al
Error 2147163964 occurred during installation что делать
Forgot to mention that it used to work, but recently had to reinstall my OS.
In order to solve this problem we need to get back to a «clean state» by uninstalling/removing any currently installed components of our software and starting over.
-The first step will be uninstall the software through Steam.
— In your Steam Library, right-click on the listing for your application and choose «Delete LocalContent».
— The second step will be uninstall the software through Window.
— Go to the Windows Control Panel and choose «Uninstall a program».
— In the «Uninstall a program» list, look for the entries about the application you need to uninstall(there might be more then one).
— Uninstall them by right-clicking on the listing and choosing «Uninstall».
— After uninstalling from both Steam and Control Panel, restart your computer.
Then uninstall option can also be called «Add/Remove Programs», «Programs and Features», or other similar names.
Restarting your computer is a critical step in this process. Do not skip it!
— After restarting your computer, it’s time to try installing again. Return to your Steam Library, select your application, and click «Install».
— After Steam tells you the program is finished downloading, click the «Launch» button.
The most common reason our installer fails is because the computer is waiting to be restarted. Since you restarted your computer in the last section, this will resolve the problem if that was the issue on your system.
If you’re still seeing the error at this point, it’s likely your installation is failing for another reason. Now it’s time to find out why. To do that, you’ll need to apply the following steps:
— Disable all antivirus or other security software.
— Navigate to the installation folder of your application.
In this folder, you should find the installation file of your application.
— Create a new folder called like your application, for example «Vegas Pro 15».
— Run the file installation file you found in the installation folder of your application.
— Proceed through the installation steps until prompted to choose an install location.
— Once you have the correct location chosen, click «Install».
— After installation return to your Steam Library and try to launch your application. It should start correctly.
Trying to install Vegas Movie Studio Platinum 17 on a brand new Windows 10 computer and get this error code:
How do i get this to install.
Comments
My installed VMSPlat 17 doesn’t have the folder you mention so it’s something unique to your system.
Right after I posted this, I actually got it to work! Right clicked on the install file and «run as Administrator» and IT WORKED! Simple fix. hopefully this helps someone else. i see alot of these error posts.
Thanks Brian. That could be helpful to others and I vaguely recall it being mentioned before.
I’ve taken the liberty of making your post a solution so it stands out.
Use VMS16Platinum. Use 3D settings SBS Half. Render to AVCHD Format Sony AVC/MVC. Obtained file not playing 3D image. TV recognise as 3D but picture with glasses same as without, which does not show double image expected. Looks like software reproduce same picyure on both sides.
Video hobbyist since 1980 with Panasonic camera, on Betamax and VHS, edited with first analog equipment for prosumers.
1999 Sony with D8 and Adobe Premiere. 2005 Sony with SD and 5.1 using Vegas 9. 2009 Sony HD with 5.1 with Vegas 11 and 14. 2014 Sony 3D and now trying Vegas Movie Studio 16 Platinum.
Now editing with Dell Inspiron laptop. Intel i7-3630M cpu @ 2.4 GHz 64bit with 16Gb memory. Windows 10 Pro updated. Files M2ts 5.1 Dolby Digital 3D AVCHD. Render to Seagate Hard drives for personal viewing. Dont do DVD anymore. Never done Blueray.
Now flying Mavic 2 Pro taking video in 4K after cutting teeth with Phantom 3 Pro. Got a GoPro Hero 7 Black recently, new toy.
Think I am going to need i9-9900 very soon, new laptop?
@Leon-Maree please post your different issue as a separate topic (click your avatar upper right and then «New:Post»). Thank you.
A volunteer forum moderator as of 11/27/2017. I don’t work for VEGAS Creative Software.
Time Zone (FI) EET (UTC+2h) as of 10/31/2021 until 03/27/2022
FGAs / Bookmarks
Ask Support from the VEGAS product pages / Ask Support from the forums
— more Support advice links in this post
Online Live Chat Pre-sales and registration help
Transfer of license (see to the end of that thread)
Error-2147163964
Can someone help me? I have windows 10. 64 bits
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Comments
A volunteer forum moderator as of 11/27/2017. I don’t work for VEGAS Creative Software.
Time Zone (FI) EET (UTC+2h) as of 10/31/2021 until 03/27/2022
FGAs / Bookmarks
Ask Support from the VEGAS product pages / Ask Support from the forums
— more Support advice links in this post
Online Live Chat Pre-sales and registration help
Transfer of license (see to the end of that thread)
Where on your hardware did you install the program?
met vriendelijke groet
Marten
Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 21H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti, Intel HD graphics 630
Laptop :Asus EVO37T, W10 home version 21H2, CPU i7-10875H, 16 GB RAM, Intel UHD Graphics + NVIDIA GeForce RTX 2070. VP 17,18,19 and VMS PL 17 are installed, all latest builds, both Nvidia GPU’s have driver version 472.47 Studiodriver. both Intel GPU’s have driver: 30.0.9864
TV :LG 4K 55EG960V
A volunteer forum moderator as of 11/27/2017. I don’t work for VEGAS Creative Software.
Time Zone (FI) EET (UTC+2h) as of 10/31/2021 until 03/27/2022
FGAs / Bookmarks
Ask Support from the VEGAS product pages / Ask Support from the forums
— more Support advice links in this post
Online Live Chat Pre-sales and registration help
Transfer of license (see to the end of that thread)
I think I’ve got this one figured out.
Here is the Microsoft 2012 Redistributable download:
Last changed by Musicvid on 7/5/2019, 12:27 PM, changed a total of 3 times.
— AFM, ASCAP, BMI, ACB, CMEA, Retired in good standing
— Film and Imaging QA / Technical Training Certifications
Technicolor Corp., Eastman Kodak, Inc., Noritsu, Pako, Hope Industries, Gretag Macbeth, CPI, Pallas Chicago/Denver, Phototron, QMI, Royal Color.
— Regional Music Direction / Production Credits: West Side Story (1996), The Who’s Tommy (1998), Anything Goes (1998, 2000), Suds (2001), Joseph. Technicolor Dreamcoat (2002), Fiddler on the Roof (2003), Little Shop of Horrors (2004), South Pacific (2005), Hello, Dolly! (2005), Grease! (2006), The Sound of Music (school) (2007), Jesus Christ, Superstar (2007), A Funny Thing. Forum (2008), The Fantasticks (1967, 2009), The Enlightenment (Regional Premiere, 2010)
My Vegas Articles
Fixing the «Pale Screen of Misery»
A useful printer, monitor, and video levels target. 8 bit 4:4:4, 6400×3600 (16×9), tagged sRGB. Download: https://drive.google.com/open?id=1A_Ey6sbchy-5EU2jFrdOenaUwsYSnH2a
My free dual range RGB YUV grayscale and stepwedge for handoff, screens, and printers
Vegas to YouTube Tutorial (2011, not updated)
Better Clipping Demo (using Photoshop Action)
Other Published Resources Compiled by Nick, Set, et al
Sony Vegas Pro installation ERROR
meloonharrier1199
Great
gardenman
Commendable
A few ideas that may work, may not.
#1. Enable TrustedInstaller («Windows Modules Installer») in your Services.msc. If it’s already enabled or set to Manual, try Starting it.
#2. Be sure you are running the setup as Admin. Right click on it and choose Run as Admin.
#3. See Lylou’s answer about «Super Administrator» on the link provided above: http/www.sonyvegas.co.uk/error-2147163964-getlasterror5-during-install/ Be sure to disable it when done (whether it works or not).
Better instructions: https/www.thewindowsclub.com/activate-windows-super-administrator-account
Read all of it beforehand.
#4. Another potential answer: https/www.reddit.com/r/SonyVegas/comments/3xm487/fix_for_sfppack1_x64dll_install_error/
Other ideas: https/www.vegascreativesoftware.info/us/forum/can-t-install-vegas-13-failed-to-register-module—97389/
Rogue Leader
Honorable
Where did you get it from is it a download or a disc install?
Sounds like your registry may be corrupt. You may need to rebuild it. Instructions:
https/windowsreport.com/corrupt-registry-windows-8/
http/www.sonyvegas.co.uk/error-2147163964-getlasterror5-during-install/
meloonharrier1199
Great
Where did you get it from is it a download or a disc install?
Sounds like your registry may be corrupt. You may need to rebuild it. Instructions:
https/windowsreport.com/corrupt-registry-windows-8/
http/www.sonyvegas.co.uk/error-2147163964-getlasterror5-during-install/
Hi, I’ve tried what both websites have said. And none of them has worked. I tried downloading regsofts registry repair and I scanned and fixed the registry but I restarted and the error has not been fixed. I’ve also tried installing adobe premiere and that doesn’t want to install either.
Rogue Leader
Honorable
Where did you get it from is it a download or a disc install?
Sounds like your registry may be corrupt. You may need to rebuild it. Instructions:
https/windowsreport.com/corrupt-registry-windows-8/
http/www.sonyvegas.co.uk/error-2147163964-getlasterror5-during-install/
Hi, I’ve tried what both websites have said. And none of them has worked. I tried downloading regsofts registry repair and I scanned and fixed the registry but I restarted and the error has not been fixed. I’ve also tried installing adobe premiere and that doesn’t want to install either.
Can you try installing under a different user account on your machine? I have a feeling maybe your profile is corrrupt.
meloonharrier1199
Great
Where did you get it from is it a download or a disc install?
Sounds like your registry may be corrupt. You may need to rebuild it. Instructions:
https/windowsreport.com/corrupt-registry-windows-8/
http/www.sonyvegas.co.uk/error-2147163964-getlasterror5-during-install/
Hi, I’ve tried what both websites have said. And none of them has worked. I tried downloading regsofts registry repair and I scanned and fixed the registry but I restarted and the error has not been fixed. I’ve also tried installing adobe premiere and that doesn’t want to install either.
Can you try installing under a different user account on your machine? I have a feeling maybe your profile is corrrupt.
I’m not sure about the account being corrupt as it is not a microsoft account. But I’ll give it a try
Rogue Leader
Honorable
Yeah not the microsoft account but the actual profile on your machine. Make another local profile and try it.
meloonharrier1199
Great
Yeah not the microsoft account but the actual profile on your machine. Make another local profile and try it.
I made another local account and set it’s privileges to admin and still no luck.
Rogue Leader
Honorable
meloonharrier1199
Great
I really don’t know to be honest I’ve tried reinstalling the C++ packs before resorting to this website and nothing.
Rogue Leader
Honorable
I really don’t know to be honest I’ve tried reinstalling the C++ packs before resorting to this website and nothing.
Did you fully remove the old ones before reinstalling?
meloonharrier1199
Great
I really don’t know to be honest I’ve tried reinstalling the C++ packs before resorting to this website and nothing.
Did you fully remove the old ones before reinstalling?
I didn’t go into the appdata for example and delete the remainder of it from their just using ccleaner to uninstall it.
Rogue Leader
Honorable
ok that should have worked.
I’m not sure at this point, have you contacted Tech support? For what they charge for Vegas they should come to your house and install it.
meloonharrier1199
Great
ok that should have worked.
I’m not sure at this point, have you contacted Tech support? For what they charge for Vegas they should come to your house and install it.
Yeah, I have contacted them and waiting for a reply thanks for your help though.
Rogue Leader
Honorable
gardenman
Commendable
A few ideas that may work, may not.
#1. Enable TrustedInstaller («Windows Modules Installer») in your Services.msc. If it’s already enabled or set to Manual, try Starting it.
#2. Be sure you are running the setup as Admin. Right click on it and choose Run as Admin.
#3. See Lylou’s answer about «Super Administrator» on the link provided above: http/www.sonyvegas.co.uk/error-2147163964-getlasterror5-during-install/ Be sure to disable it when done (whether it works or not).
Better instructions: https/www.thewindowsclub.com/activate-windows-super-administrator-account
Read all of it beforehand.
#4. Another potential answer: https/www.reddit.com/r/SonyVegas/comments/3xm487/fix_for_sfppack1_x64dll_install_error/
Other ideas: https/www.vegascreativesoftware.info/us/forum/can-t-install-vegas-13-failed-to-register-module—97389/
rgd1101
Titan
meloonharrier1199
Great
A few ideas that may work, may not.
#1. Enable TrustedInstaller («Windows Modules Installer») in your Services.msc. If it’s already enabled or set to Manual, try Starting it.
#2. Be sure you are running the setup as Admin. Right click on it and choose Run as Admin.
#3. See Lylou’s answer about «Super Administrator» on the link provided above: http/www.sonyvegas.co.uk/error-2147163964-getlasterror5-during-install/ Be sure to disable it when done (whether it works or not).
Better instructions: https/www.thewindowsclub.com/activate-windows-super-administrator-account
Read all of it beforehand.
#4. Another potential answer: https/www.reddit.com/r/SonyVegas/comments/3xm487/fix_for_sfppack1_x64dll_install_error/
Other ideas: https/www.vegascreativesoftware.info/us/forum/can-t-install-vegas-13-failed-to-register-module—97389/
Thanks for your reply unfortunately none of these methods have worked.