Каждый авиабилет содержит исчерпывающую информацию обо всех деталях полета, маршрута, расчета тарифа и ограничениях, накладываемых данным тарифом на перевозку. В настоящее время широкое распространение получили три типа бланка. Автоматический Копирующийся Билет («Сэндвич»), Автоматический Купонный билет с Посадочным Талоном и Ручной бланк. Особый случай, приобретающий все более широкую популярность Электронный Билет.
Electronic Ticket. Электронный билет.
В соответствии с установленной формой оформления электронного пассажирского билета и багажной квитанции в гражданской авиации, при покупке электронного авиабилета пассажир должен получить документ под названием “Маршрут-квитанция” (itinerary receipt), в котором содержатся сведения о приобретенном билете.
Маршрут-квитанция распечатывается на любом принтере на обычном листе А4. В случае покупки авиаперевозки без непосредственного посещения нашего Агентства, такой документ может быть выслан пассажиру по электронной почте и распечатан им на любом принтере.
Маршрут-квитанция не является бумажным аналогом билета. Её можно терять и печатать снова, поэтому советуем Вам не удалять её из вашего электронного почтового ящика до конца путешествия.
В принципе, наличие маршрут-квитанции для прохождения регистрации в аэропорте не является обязательным, однако мы настоятельно рекомендуем Вам иметь её при себе во время всего путешествия, так как она содержит полную информацию о маршруте, форме и деталях оплаты перевозки, и может понадобиться в некоторых российских аэропортах для предъявления службам регистрации пассажиров и прохождения паспортного контроля при полётах за границу как доказательство наличия обратного билета.
ISSUING AIRLINE : SWISS TICKET NUMBER : ETKT 724 3369250194 BOOKING REF : AMADEUS: ZTC3SK, AIRLINE: LX/WUXQRD FROM /TO FLIGHT CL DATE DEP FARE BASIS NVB NVA BAG ST
AT CHECK-IN, PLEASE SHOW A PICTURE IDENTIFICATION AND THE DOCUMENT YOU GAVE FOR REFERENCE AT RESERVATION TIME
ENDORSEMENTS : FARE RESTRICTIONS APPLY EXCHANGE RATE : 45.00 PAYMENT : CASH FARE CALCULATION : MOW LX ZRH830.87LX MOW830.87NUC1661.74END ROE0.781703XT155UH1195CH
AIR FARE : EUR 1299.00 EQUIV FARE PAID : RUB 58455 TAX : RUB 1800YR 406RI 1350XT TOTAL : RUB 62011
NOTICE CARRIAGE AND OTHER SERVICES PROVIDED BY THE CARRIER ARE SUBJECT TO CONDITIONS OF CARRIAGE, WHICH ARE HEREBY INCORPORATED BY REFERENCE. THESE CONDITIONS MAY BE OBTAINED FROM THE ISSUING CARRIER.
Билет представляет собой «сэндвич» из нескольких купонов. Каждый купон бланка снабжен копировальным слоем. При печати авиабилета вся информация «пробивается» насквозь, благодаря чему, каждый купон содержит информацию обо всех других. Это главное преимущество бланка TAT перед «купонными» бланками ATB, где каждый купон печатается отдельно от других. Наиболее широкое распространение получил бланк с четырьмя полетными купонами. Если маршрут содержит меньшее количество перелетов, то на «лишних» купонах в графе «Маршрут» (2) печатается слово «VOID» (не действителен для перевозки), а сам купон «вырывается» агентом. Последний купон (обычно белого цвета) является пассажирской копией и остается Вам для отчетности, но только после того, как Вы полностью используете билет (билет без пассажирского купона не действителен).
Automated Ticket/Boardind Pass. «Автоматический купонный билет с посадочным талоном»
Manual Issued Ticket. Билет для ручной выписки
Авиакомпании имеют «аварийный» запас ручных билетов на случай остановки системы или неисправности принтера. Наибольшее распространение получили 2-х и 4-х купонные бланки. Каждый купон снабжен копировальным слоем, поэтому любой купон содержит информацию обо всех других. Если количество перелетов по Вашему маршруту меньше чем количество купонов в бланке, то в «лишних» полетных купонах пишется слово «VOID», а сами купоны «вырываются» из билета. Последний купон (обычно белого цвета) является пассажирской копией и остается Вам для отчетности, но только после того, как Вы полностью используете билет (билет без пассажирского купона не действителен).
2. Маршрут полета. FROM/TO На выделенном цветом поле указан пункт отправления для данного полетного купона (английское написание). Ниже следует пункт прибытия. Если в данном городе несколько аэропортов за названием следует трехбуквенный код аэропорта.
3. Индикатор «стоповер». X/O Если в данном пункте происходит остановка по маршруту более чем на 24 часа («стоповер»), то это поле пусто или «О». Если же данный пункт является пунктом транзита, то напротив данного пункта стоит «Х».
5. Номер рейса. FLIGHT
7. Дата вылета по данному купону. DATE
8. Время вылета. Всегда местное время пункта вылета. TIME
10. Вид тарифа. FARE BASIS Буквенно-цифровое обозначение тарифа по данному купону.
11. Не действителен до/ не действителен после. NOT VALID BEFORE/NOT VALID AFTER Дата раннее которой и позднее которой соответственно нельзя лететь по данному полетному купону (если правила тариф допускают изменения дат). Для большинства «жестких» льготных тарифов обе даты совпадают с датой вылета по данному купону. Если графы пустые, то это означает, что данный билет действителен как минимум год.
13. Расчет тарифа. FARE CALCULATION. В данной графе приведен подробный расчет тарифа по всему билету. Расчет состоит из трехбуквенных кодов городов, двухсимвольных кодов перевозчиков и тарифных компонентов в NUC (нейтральных единицах расчета). Здесь же расшифровывается сборная такса (аэропортовые сборы), если все сборы не помещаются в графы 17. В графе может находиться служебная информация: курсы пересчета нейтральных единиц, валют, различные ограничительные надписи (если последние не поместились в графы 22 и 25).
15. Всего. TOTAL Полная стоимость билета (тариф плюс аэропортовые сборы) в валюте пункта выписки билета. В России для разных авиакомпаний это могут быть как рубли РФ, так и доллары США. В случае, если билет выписан по конфиденциальному тарифу, то в этой графе сумма может быть не указана (заменяется на значок «IT» или «FORFAIT»).
16. Эквивалент тарифа. EQUIV/ FARE PD. Эквивалент тарифа в валюте пункта выписки (если валюта пункта выписки отличается от валюты пункта начала перевозки). Курс пересчета должен быть отражен или в графе 22 или 25 или 13.
17. Такса. TAX Двухбуквенное обозначение и сумма аэропортового сбора в валюте пункта выписки. Если все аэропортовые сборы не помещаются в графы 7, то в последней графе указывается «сборная» такса (сумма всех оставшихся), а ее расшифровки приводится в графе 13.
18. Форма оплаты. FORM OF PAYMENT Форма оплаты, которой был оплачен билет. Наиболее распространенные: CASH (наличные), INVOICE или INV (безналичная оплата), CC———— (кредитная карта).
19. Пункт отправления/назначения. ORIGIN/DESTINATION Трехбуквенное обозначение пункта вылета и через слеш, пункт прилета по всему маршруту.
20. Для отметок авиакомпании. AIRLINE DATA Буквенно-цифровой номер бронирования (PNR CODE).
21. Поле валидатора. Уникальный «штамп» агентства. Должен содержать название агентства, его краткий адрес, уникальный номер офиса (в России номера ИАТА аккредитованных агентств должны начинаться на 922). Буквенно-цифровая референция агента выписавшего билет. Дата выписки билета.
25. Дополнительные ограничения. ADDITIONAL ENDORSEMENT/ RESTRICTIONS Только для ручных бланков. Содержит информацию, не вместившуюся в графы 13 и 22.
26. Код тура. TOUR CODE Некое условное обозначение применяемое для групповых и конфиденциальных тарифов.
Our web-site and RZD Passengers App (hereinafter referred to as the «App») provide a natural person with an opportunity to order and pay for the e-tickets (no fees charged) using his/her bank card.
These regulations contain all the key terms governing the sale and return of the e-tickets.
Nota bene! When booking and returning the e-tickets you are recommended to use the following browsers: Internet Explorer 11, Mozilla FireFox 57, Google Chrome 49, Opera 36, YaBrowser 17 or later versions of such browsers.
Russian Railways is not responsible for:
After the e-ticket is paid a relevant control coupon is generated. The control coupon is a limited-issue document but it may not be used to board a train.
TO TRAVEL ON THE TRAIN:
If you registered online for any of the following trains servicing the domestic and international routes: No. 13/14 Moscow – Berlin – Moscow; No. 17/18 Moscow – Nice – Moscow; No. 23/24 Moscow – Paris – Moscow; and the trains servicing the routes Russia – Finland, then you board a train upon presentation to the car attendant of a hard copy (А4 format) e-ticket (boarding pass), or of an e-ticket on your mobile device display, and an identification paper of a passenger named in the e-ticket (as regards children under 14 y.o. boarding the domestic trains, they may board a train upon presentation of a notarized copy of their Birth Certificate).
If you have completed electronic registration for a train between Russia and Latvia, between Russia and Belarus, between Russia and Kazakhstan, between Russia and Lithuania, between Russia and Moldova, between Russia and Estonia, between Russia and Kyrgyzstan, between Russia and Tajikistan, between Russia and Uzbekistan, between Russia and Abkhazia, you can board your carriage by showing the carriage conductor the passenger identity document given when you purchased the electronic ticket. When boarding a train you should have a hard copy (A4 format) e-ticket (boarding pass). Note: if you board a train departing from Vilnius, you should have a hard copy (А4 format) e-ticket (boarding coupon) with you.
The boarding passfor any train servicing the international routes (to/from the non-CIS countries) printed on a ticket form may be acquired in the ticket offices selling the tickets for the international destinations and self-service terminals only within the territory of the Russian Federation.
The passenger inspection is carried out within the scope of the measures related to the Comprehensive Program For Ensuring Safety On Transport implemented at the train stations, therefore, to avoid missing a train, please arrive at the station beforehand but not later than 40 minutes before departure.
The unused e-ticket may be returned as follows:
When an e-ticket boarding coupon is acquired in a ticket office or via a self-service terminal, the online registration is automatically cancelled. The passenger boards the train only upon presentation of a boarding pass printed out on a ticket form obtained in a ticket office (terminal) and an identification paper of a person whose details are specified on the e-ticket (as regards children under 14 y.o., they board a train upon presentation of the notarized copy of their Birth Certificate).
As regards booking the e-tickets without an online registration for the purpose of leaving from the stations within the CIS countries, Latvia, Lithuania and Estonia, the passenger should get a boarding pass printed out on an approved template in the ticket offices or self-service terminals within the Russian Federation.
Our website and the App don’t provide for :
1. RULES FOR BOOKED TICKETS ON THE SITE OR THE APP
The e-tickets may be booked for the trains servicing the following routes:
Before booking your e-ticket you must either undergo authentication on the web-site or register. You should memorize your personal password to be able to check up any information about your orders.
When booking an e-ticket the details of the journey and the personal data of each passenger must be entered in the relevant fields. The user making the order is fully responsible for entering the correct travel details and personal data of each passenger.
The user bears full responsibility for stating a correct and current email address when registering and/or changing the email address in the personal account.
Check the availability of electronic tickets in your personal account.
Subject to the availability of the vacant seats/berths, the e-tickets may be obtained using the Express system within the following periods.
The e-tickets are issued at the Adult and Child fares and they also are issued free of charge to any child of the age specified in Section 8 not occupying a separate seat/berth.
The e-tickets for the trains servicing the international routes (to/from the non-CIS routes) are issued at a Single rate approved for the 1 class and Luxury (business) carriages (1У;1/1, 1И;1/1 and 1А;1/1). The passenger who booked an e-ticket at a Single rate travels in an individual compartment of 1 class carriage (Luxury (business) carriages).
As regards the trains No. 13/14 Moscow – Berlin – Moscow, No. 17/18 Moscow – Nice – Moscow; No. 21/22 Moscow – Prague – Moscow; No. 23/24 Moscow – Paris – Moscow: the e-tickets are issued at various special and general rate schedules (Adult, Child, Child-No seat/berth, Senior (over 60), Junior (12 to 25 (incl.)), Family (two passengers, Luxury carriage compartment), Festive (birthday +/- 7 days), Wedding (for the newlyweds, available during 1 month after the wedding date for the Luxury carriages and sleeping coaches). To use one of the special fares when booking an e-ticket, please, choose the relevant rate schedule in the «Rate» section.
No more than 9 e-tickets showing the personal data of 9 passengers can be issued on one order. No more than 4 e-tickets showing the personal data of 4 passengers can be issued on one order on the old version of the site https://pass.rzd.ru and in the mobile App.
In order to avoid misunderstandings and arriving late for the trains, when booking the seats/berths for the journeys involving any changes, the passengers should select an interval of not less than 3 hours between the train arrival and departure time.
No e-tickets may be booked and returned via the web-site and the App when the Express system is down for the routine maintenance ( between 3:30 and 4:00 Moscow time).
2. E-ticket particulars
When registering in accordance with the special Birthday Tariff Plan on electronic resources, registration of all tickets for passengers formed under this special tariff plan is allowed only within one order, and the birthday person’s travel document has to be the first in the order. In terms of seat selection, forming tickets to consecutive seats only is allowed. Amendments to travel documents are not allowed. To form tickets for the birthday person and/or accompanying persons anew, all travel documents formed under the Birthday Tariff Plan have to be returned and formed anew with all necessary changes taken into account. Please note that this functionality is implemented only on the website https://eng.rzd.ru, as well as in the mobile application Russian Railways for Passengers.
Special tariff «SINGLE» is used for a one-time purchase of the whole compartment of the carriage by one passenger. In this case, the fare for two seats and the cost of one set of services will be charged. The discount on the special tariff plan applies only to the fare, except for the amount of the service fee.
When placing an order for a VIP carriage («soft» category, «1A», «1M» or «1И» service class), in case any domestic travels are a part of the international routes to/from the CIS countries and the Baltic states, the e-ticket issued upon payment for the whole compartment, in which one or two passengers can travel. If two passengers travel in one compartment, the personal details of each passenger must be specified on the ticket.
The e-tickets for the sleeping carriages of the trains servicing the international routes (to/from the non-CIS countries) are issued to the Luxury Business class, 1st and 2nd class carriages:
The travel documents for the Luxury (business) carriages of the trains servicing the international routes (to/from the non-CIS countries) are issued for all the compartment berths at a time. When two passengers are travelling in one compartment the personal data of each of them shall be specified.
When booking a ticket for the train No. 31 Helsinki – Moscow and for the high-speed Allegro trains servicing the route Helsinki – St.Petersburg, one order may comprise 4 persons paying one and the same fare. In such case one e-ticket is issued for all the people specified in the order.
Fares on international services to/from:
The fare is paid in rubles (RUB) via the web-site or the App at the official exchange rate set by the Central Bank of the Russian Federation on the day you book your e-ticket.
The passengers receive the information about the owner of the carriage when they select the carriage.
In the case of trains departing from Ukraine, fares are not yet determined when the passenger is obtaining information about the availability of places. The fare only becomes accessible just before the passenger pays for the e-ticket.
Ordering all the compartment berths by one passenger
In order to buy all the berths in a certain compartment of a compartment or a sleeping carriage for 1 passenger travelling within the Russian Federation, the passenger shall:
3. Non-refundable tariffs
From the date of sale from 20 January 2019, booking electronic tickets for journeys in sleeping carriages, compartment carriages and carriages with seats is possible at non-refundable tariffs – tariffs that do not provide for fare refunds when returning unused tickets.
On the list of trains and carriages, a special icon is displayed next to that carriage where seats/berths can be booked at a non-refundable fare. The icon indicates the minimum ticket price for the Full (Non-refundable) fare.
On the passenger data entry page, select the Full (Non-refundable) tariff. When buying tickets for children from 5 to 10 years of age select Children (Non-refundable). If a child under 5 years of age occupies a separate seat/berth when travelling on a long-distance train, a ticket is issued for him/her at the Children’s (Non-refundable) fare.
Booking non-cash, school or preferential electronic tickets for long-distance trains at non-refundable tariffs is not possible.
Should a passenger fail to embark on a journey booked under an e-ticket purchased at the non-refundable fare, s/he is refunded the amount for services or bed linen. The cost of processing the refund is deducted.
Passengers who have booked e-tickets at non-refundable fares may make use of the same rules relating to stopping or interrupting a journey en route as any other passenger, as indicated in Part 2 of Article 83 of the Rail Transport Charter of the Russian Federation.
Re-booking e-tickets purchased at non-refundable tariffs is done on tickets purchased at non-refundable tariffs at ticket offices. A fee for re-booking is deducted.
The status “non-refundable” is indicated on the control coupon of the electronic ticket in the Tariff section for tickets booked at a non-refundable fare. In the section Additional Information, the following text is displayed: THIS TICKET IS NON-REFUNDABLE.
4. Entering passenger data
Please be careful when filling in the details of all the passengers on the order. Make sure that the information you entered is correct before proceeding to payment.
Input format for the new Russian passports (ПН):
Input format for the USSR Passports (ПС):
Input format for the international passports (ЗП):
Input format for the Russian Birth Certificates (СР):
When booking the e-tickets, a Birth Certificate is used only for the Russian Federation citizens under 14.
When entering the number of the identity paper, the symbol «№» [No.] is excessive.
In order to inform passengers about changes to the train timetable in the event of emergencies and the like, passengers should indicate their mobile phone numbers and/or e-mail addresses when filling in their passenger details.
When booking a ticket using the member number under the Russian Railways Bonus loyalty programme, passengers should note that if they have compound names (full name, double, triple, etc.), they must use a hyphen as a separator when filling out the passenger details (for example, Ivanov-Sidorov, Anna-Maria, etc.).
In case of an error in the personal data of the passengers or their identity documents, you must enter the correct information before the payment.
The person making the order bears full responsibility for entering the correct travel details and personal data of each passenger.
Please be aware that in the event of an error when entering the identity document numbers or other personal data, the passenger will be unable to get a boarding pass (travel document) in the ticket office and board the train.
5. The location of the upper and lower seats in standard type carriages
Type of car
Number of compartment
Berth No. lower / upper
Side berth No. lower / upper
Л (Sleeping carriages) double berth compartment with couchettes
1 (near the attendant’s place)
К (compartment carriage) 4-berth compartment with couchettes
1 (near the attendant’s place)
П (Open carriage) open-plan carriage with couchettes
1 (near the attendant’s place)
6. Schemes of the international carriages (routes to/from Europe except Finland and trains No. 13/14 Moscow – Berlin – Moscow)
RIC Luxury (Business) carriages (Lux, 1А; 1/2 service classes)
attendant’s service compartment
attendant’s service compartment
attendant’s service compartment
RIC 2 class carriages, compartment berths, 3 passengers (RIC, 2И; 2/3 service class)
compartment of the attendant
RIC 2 class carriages, compartment berths, 4 passengers (Сompartment, 2К; 2/4 service class)
Please note! When you buy tickets for the trains of the foreign carriers travelling outside the Russian Federation, you are not able to view the carriage schemes.
6.1. Schemes of the international carriages of Lev Tolstoy train No. 32/31 Moscow – Helsinki
RIC, Luxury (Business) class carriages (Lux, 1А; 1/2 service classes)
RIC, 1 class carriages (СВ, 1Л; 1/2 service classes)
RIC, 2 class carriages (Compartment, 2Л; 2/4 service classes)
6.2. Schemes of the seats in the carriage, train No. 13/14 Moscow – Berlin
*compartment for disabled people
Luxury 1 class carriage (5 compartments with a shower)
1 class carriage (6 compartments)
2 class carriage (5 compartments)
* double berth compartment
1 class carriage with seats
7. Payment of e-tickets
7.1. Payment by a bank card
You can pay for your e-tickets using the following bank cards: Visa, Visa Electron, MasterCard, Maestro bank, issued by the international payment systems Visa International and MasterCard International as well as a bank card issued by Mir, a national payment system. Payment by a bank card is made after the order is verified and confirmed by redirecting you to the payment gateway of the bank VTB (PJSC). You will have 12 minutes to pay and enter your bank card details. If you exceed this period, your order is cancelled.
When paying for the order, please, enter the following bank card details: the first name and surname of the bank card holder, the card number, card expiry date and the card’s three-digit code (CVV2 or CVC2). For any details on the online payments using your bank card, or to get to know the reasons why your payment has been rejected, please contact your bank’s support service in the first place.
The security of the payment procedure is ensured by SSL, a protocol for encrypting traffic sent over the Internet.
Peculiarities of Payments Made Using Visa Electron and Maestro:
Make sure that your card has the CVV2 (CVC2) code on the reverse side of the bank card.
Note for the holders of the cards issued by the foreign banks! In accordance with the requirements of the international payment systems, in order to improve security when making payments, 3D Secure/Secure Code technology (a special technology for making secure payments via the Internet) is used. If your bank does not have the appropriate certificate required to use this technology, you may not be able to make your payment. If your payment is rejected, please contact customer support of the bank that issued your card.
In accordance with the requirements of 3D Secure/Secure Code technology, when processing payment for the order, the Issuing Bank may require the Cardholder to undergo additional identification. The need for and the method of the additional identification are determined by the Issuing Bank at its own discretion. To get more information on the identification procedure the Card Holders should contact the customer support of the bank that issued their card.
For more information please contact the support service at VTB (PJSC): 8-800-100-24-24.
If due to some reasons you did not receive a number of the order or of the e-ticket or a confirmation of the successful order generation, before trying to make a new order, please check My Orders section and make sure that the order was not generated.
In the event of any issues concerning the debiting of funds when paying for the e-tickets, please contact the bank which issued your card (the phone number is given on the reverse side of your card). VTB (PJSC) is an acquirer bank (it provides services involving transactions made using the payment cards), contact phone No.: 8-800-100-24-24.
8. Obtaining your e-ticket
After paying for your e-ticket, an e-ticket control coupon is generated which contains the number of your order (14 digits) and the e-ticket number (14 digits). If your order comprises only one ticket, the numbers of the order and of the e-ticket match. If the order is for 2-4 passengers, the numbers of the order and of the e-ticket match only in case of the first passenger.
The control coupon of the electronic ticket is sent to the e-mail address specified in the registered user’s profile. The e-mail is sent automatically.
Be sure to print out the e-ticket control coupon or make sure that you memorize the order/e-ticket number.
In accordance with Decree No. 322 issued by the Ministry of Transport of the Russian Federation dated August 21, 2012 the control coupon is a limited-issue document which is used for making payments using the bank cards without any cash register equipment.
The e-ticket control coupons are not valid without a boarding pass. In order to obtain your boarding pass, please register online via your personal account on the website of JSCo «RZD» or obtain a boarding pass printed out on a ticket form at a ticket office or any self-service terminal within the territory of the Russian Federation.
The user booking the e-tickets acts on behalf of all passengers named on the order, and therefore all passengers named on the order are deemed to be informed of the terms of boarding and travel by rail.
8.1 Online registration of an e-ticket
The online registration for the train is represented by the passenger’s consent to travel by train under a carriage contract which is confirmed by an e-ticket. If you registered online, you will be issued a boarding pass and the e-ticket control coupon.
You may register online when buying any e-ticket for boarding at any station throughout the relevant route.
If no online registration is provided for a train, such train is marked with a sign «No online registration available. Please, get a ticket in a ticket office situated in Russia».
When boarding the train at any station throughout the route, the passenger should present to a car attendant a hard copy (A4 format) e-ticket (boarding pass) or its print screen on any mobile device as well as the passenger’s ID specified in the e-ticket.
The online registration is available in the following cases:
Your online registration may be cancelled (refused) not later than 1 hour before the train departs from the starting point of the route:
When the online registration is available for the trains servicing the domestic routes within the Russian Federation, the boarding passes may be obtained in a ticket office or a self-service terminal any time after the passenger obtains an e-ticket and before the train arrives at the passenger’s station of destination.
Please note: When the online registration is available for the trains servicing the routes between Russia and Latvia, Russia and Belarus, Russia and Kazakhstan, Russia and Lithuania, Russia and Estonia, Russia and Kyrgyzstan, Russia and Moldova, Russia and Tajikistan, Russia and Uzbekistan, Russia and Abkhazia, the boarding passes (tickets) may be obtained in the ticket offices or self-service terminals not later than 1 hour before the train departs from the starting point of the route.
Please note: If you have undertaken electronic registration and wish to return your e-ticket for the following trains less than 1 hour before the train departs from the route’s starting station and more than 6 hours before the train departs from the station where you board the train (local time), a refund for the unused e-ticket is made using the complaints procedure: the trains servicing the routes Russia – Finland, No. 17/18 Moscow – Nice – Moscow, No. 23/24 Moscow – Paris – Moscow, No. 13/14 Moscow – Berlin – Moscow, No. 6 Moscow – Ulaanbaatar, No. 306 Irkutsk – Ulaanbaatar and direct carriages Moscow – Prague – Moscow.
Boarding under the e-tickets is organized in accordance with Section 11 provided the passenger registered online.
The e-tickets may be returned in accordance with Section 12 provided the passenger registered online.
8.2. Obtaining a boarding pass printed out on a ticket form
Please note: print out the control coupon or memorize the e-ticket number (14 digits) which serves as grounds for issuing a boarding pass printed out on a ticket form.
If you lost the control coupon or forgot the e-ticket number, please, log in your personal account using your username and your password and find the relevant order. Print it out again when needed.
The e-ticket boarding passes are issued on the basis of a control coupon or an e-ticket/order number (14 digits) to one of the passengers named in the order upon presentation of the identity paper specified on the e-ticket, or to an Attorney-in-fact named in a Power of Attorney or a notarized copy thereof. The original Power of Attorney or the notarized copy thereof is transferred to a ticket agent.
You may obtain the e-ticket boarding passes for the whole order or for any certain e-ticket in the order in a ticket office or a self-service terminal.
The passengers’ personal data may not be changed while obtaining the boarding passes in the ticket office or in a self-service terminal.
No boarding passes (travel documents) are issued during the routine technological break of Express CPCS which starts at 3.30 a.m. and lasts till 4.00 a.m. Moscow time (till September 30: each Tuesday, from 3.30 a.m. till 4.07 a.m.).
9. Booking places for children
Please note: when children under 14 are boarding the train, they should present their original Birth Certificate or a notarized copy thereof.
No children under 10 are allowed to travel by the long-distance trains without an accompanying adult. A child’s age is determined as at the first day of the journey.
Children taking the domestic Russian routes and routes to/from the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and the Republic of Abkhazia:
Please note: No free e-tickets not providing for a separate seat/berth for children under 5 accompanied by the adults departing from the stations within the territory of Ukraine may be booked via the web-site.
Children travelling by the international trains (servicing the routes from/to the non-CIS countries):
When travelling by the trains No. 13/14 Moscow – Berlin – Moscow, No. 17/18 Moscow – Nice – Moscow, No. 23/24 Moscow – Paris – Moscow, No. 6 Moscow – Ulaanbaatar, No. 306 Irkutsk – Ulaanbaatar and direct carriages Moscow – Prague – Moscow:
When travelling by the trains No. 13/14 Moscow – Berlin – Moscow, No. 17/18 Moscow – Nice – Moscow, No. 23/24 Moscow – Paris – Moscow:
No travel documents for the transportation of children are issued for the Single 1/1 category.
Children travelling to/from Finland:
If two adult passengers travelling together booked the tickets to the Luxury (business) carriage compartment at the Adult fare, they are entitled to take not more than one child under 6 y.o. and such child is issued a free travel document within the Russian Federation. No free travel documents for the transportation of children are required outside the Russian Federation.
If the passenger failed to book an e-ticket not providing for a separate seat/berth for a child under 6 y.o., he/she may obtain a free travel document at the international route ticket office situated within the Russian Federation provided that he/she has an e-ticket (boarding pass printed out on a ticket form) bought at the Adult fare.
If the first day of the journey falls on the child’s birthday and the child turns 6, such child travels free of charge (provided that he/she does not occupy a separate seat/berth) if the first day of the journey falls on the child’s birthday and the child turns 17, the relevant travel documents are issued at the Child fare.
10. Passport, administrative (visa) and customs regulations
The passenger must observe the passport-related and administrative (including the visa-related), customs and other regulations governing the travel by the trains servicing the international routes both in regard to himself/herself and his/her hand luggage, baggage and commercial luggage. The carrier is not entitled to monitor compliance with these regulations except in pursuance of the international agreements in the rail industry and is not responsible for the passengers’ failure to comply with such regulations.
Before booking any journeys on the international routes, please, check the rules and procedures for crossing the international borders (including those of the transit countries) with the relevant competent executive bodies or consular departments of the relevant embassies.
When children under the age of 18 are travelling on the international routes or on the domestic Russian routes with transit through the CIS countries («TRANSIT THROUGH THE CIS»), the passengers must have the documents required when crossing the state borders, including the notarized consent of the parents (or the guardians) to their child’s crossing the border of the Russian Federation.
When travelling by the trains servicing the routes to/from the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Abkhazia, the passenger must present the following identity papers:
When travelling by the trains servicing the routes to/from the Republic of Azerbaijan, the Republic of Tajikistan, Turkmenistan, the Republic of Uzbekistan, Ukraine, the Republic of Moldova, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and the non-CIS countries, the passenger must present the following identity papers:
11. Booking the e-tickets for the trains servicing the routes to the Kaliningrad region
By Order No. 1993-r passed by the Government of the Russian Federation on 31 July 2020 and Note No. 5-148/2021 dated 21 April 2021 issued by the Ministry of Foreign Affairs of the Republic of Lithuania, the following categories of passengers are allowed to transit to the Kaliningrad region by rail, without, however, the right to disembark on the territory of the Lithuanian Republic:
In accordance with the Decree of the Government of the Russian Federation No. 1486 On Amending the Regulations For Execution of the Passengers’ Travel Documents (Tickets) and the Procedure for the Passengers’ Boarding the Train Going Transit Through the Republic of Lithuania To/From the Kaliningrad Region From/To any Other Part of the Russian Federation dd December 07, 2017, starting from December 19, 2017 the e-tickets providing for the online registration for the trains of JSC FPC servicing the routes to/from the Kaliningrad region going transit through the Republic of Belarus and the Republic of Lithuania may be booked via the web-site of JSCo «RZD».
The passenger may register online to board the train at any station of the route but the registration must be finished at least 15 minutes before the train departs from the passenger’s boarding station.
If the passenger does not have any documents entitling him/her to travel transit through the territory of the Republic of Lithuania, the e-tickets must be issued at least 28 hours before the train’s departure and the personal data of the passenger will be transferred to the consular department of the embassy of the Republic of Lithuania in order to issue a simplified travel document entitling a passenger to travel by rail going transit through the territory of the Republic of Lithuania.
The passenger is personally liable for obtaining a document entitling him/her to travel transit through the territory of the Republic of Lithuania.
Documents required for Russian citizens travelling from the rest of Russia to the Kaliningrad region by transiting across the territory of Lithuania:
1. An electronic travel document (an e-ticket).
2. An identity paper of the passenger which details are specified in the electronic travel document (e-ticket). For example:
The children under 14 are issued the electronic travel documents on the basis of their international passports.
3. The documents entitling to travel transit through the territory of Lithuania are as follows:
The validity term of the identity paper of the citizen of the Russian Federation shall be longer than the term of validity of the document entitling him/her to travel transit through the territory of the Republic of Lithuania.
SD-TR may only be used when travelling by the transit trains servicing the following regular routes:
Booking of the electronic travel documents (e-tickets) to travel transit to the Kaliningrad region through the territory of Lithuania
1. Booking of an electronic travel document (e-ticket) without having a document entitling to travel transit through the territory of Lithuania
The e-tickets for the trains servicing the routes to/from the Kaliningrad region may be booked on the web-site and in the ticket offices situated within the Russian Federation. At some stations (railway stations) the tickets to the Kaliningrad region are issued by the designated ticket offices. When issuing an electronic travel document, the personal data of the passenger as well as the data on the number of the train and the date of departure are transferred to the embassy of the Republic of Lithuania. Upon expiration of 26 hours after issuance of the electronic travel document the passenger may get the information on whether he/she is entitled to travel transit through the territory of Lithuania by checking his/her personal account or any ticket office of the Russian Railways equipped with the Express system.
Therefore the tickets are sold within the following periods:
If the passenger is refused a SD-TR, he/she may return his/her electronic travel document via his/her personal account on the web-site or in any ticket office within the Russian Federation and get a refund in the amount of the full cost of the electronic travel document.
2. Buying a ticket when having a document entitling to travel transit through the territory of Lithuania
When the passenger has the documents entitling him/her to travel transit through the territory of the Republic of Lithuania, the issue of the electronic travel documents stops 15 minutes before the train departs.
Children travelling to the Kaliningrad region going transit through the territory of Lithuania
The travel documents (tickets) for the children under 14 y.o. are sold to the persons accompanying such children. In case a child is under 5 y.o. and he/she does not occupy a separate seat/berth, an individual free electronic travel document (e-ticket) is issued for such child without specifying a seat/berth number.
To obtain a ticket for the child under 14 the passenger must present such child’s international passport.
Transportation of the medicinal drugs through the territory of Lithuania
From September 2005 the customs authorities of the Republic of Lithuania have adopted a harder position as regards transportation of the medicinal drugs through the territory of the country.
Due to such circumstances JSCo «RZD» recommends the passengers travelling from the Russia Federation through the territory of Lithuania to pay attention to a new list of the medicinal products approved for transportation through the territory of the Republic of Lithuania. All the railway tickets points of sale are equipped with the information boards containing the data on the new procedure for transportation of the medicinal products; such points of sale carry out the awareness-raising activities.
This restriction does not contain any prohibitions as regards use of Valocordin and Corvalol for personal needs when travelling transit through the territory of the Republic of Lithuania. Even in cases when you need to transport such medicinal products in the amounts exceeding the amounts reasonable from the point of view of the personal needs, the passengers who duly declared such products when entering and leaving the country are not likely to have any issues.
For more information on the subject please contact the diplomatic mission of the Republic of Lithuania.
12. Boarding the train
Under the contract of carriage, the carrier undertakes to transport the passenger to the point of destination and provide him/her with a seat/berth on the train.
When boarding the train, the passenger must produce a duly issued e-ticket boarding pass (Sections 5.1 and 5.2) and the identity document on the basis of which the ticket was booked (as regards children under 14 travelling by the trains servicing the domestic routes, such children are allowed to board the train upon presentation of a notarized copy of their Birth Certificate); the specified boarding pass must contain the passenger’s surname and the number of his/her identity paper.
The passenger travelling on the basis of an e-ticket and registered online who presented at the checkpoint any identity paper not consistent with the information on the e-tickets which the car attendant has on his/her hands is considered to be a toll evader.
If the data specified in the identity paper differ from the data on the e-tickets which the attendant has in his/her possession (allowed discrepancy: not more than one letter in a surname and not more than one digit in a number), the passenger is allowed to board a long-distance train or a suburban train with the numbered seats/berths.
If a travel document is issued on the basis of the details of a Birth Certificate and at the time of boarding the child is 14 y.o., then the children who are the citizens of the Russian Federation are allowed to board the trains of JSCo «RZD» and JSC «FPC» (except the trips to/from the Kaliningrad region transit through the territory of the Republic of Lithuania) upon presenting a duly issued travel document and a Birth Certificate (or a notarized copy thereof) during 2 months after turning 14 and no passport of the Russian Federation citizen is required in such case.
Boarding the train after the online registration:
Please note: if you cancel the online registration and got a boarding pass (a travel document) in a ticket office or a self-service terminal, you must present it when boarding a train.
Boarding a train having a boarding pass on a ticket form:
In case the spelling of the surname or a number of an identity paper is not consistent with the ones specified in the e-ticket, the passenger won’t be allowed to board a train.
The e-tickets are not transferable to any third parties and are valid only upon presentation of the relevant identity papers of the passengers. The e-tickets are not subject to resale.
13. Returning the unused e-tickets and obtaining refunds
The unused e-tickets refunds are credited to the payer’s account used to pay for the e-ticket within the periods specified by the rules of the payment systems (from 7 to 30 calendar days from the moment the passenger requests a refund via his/her personal account).
PLEASE NOTE: To settle the claims connected with any failure to get the refund for any returned unused e-ticket:
PLEASE NOTE: When you return the unused free e-tickets booked for the children of under 5 without booking a separate seat/berth, no fee for the refund is charged.
13.1. Returning the unused e-tickets using the passenger’s personal account on the web-site
The terms of returning an unused e-ticket via a personal account are specified in Section E-ticket refunds via the web-site.
13.2. Returning the unused e-tickets to a ticket office
The unused e-tickets may be returned to a booking office which carries out the ticket return procedures situated within the territory of the Russian Federation upon presentation of a control coupon or a number of the e-ticket/order and an identity paper which number is shown on the e-ticket subject to compliance with the approved periods. The unused e-tickets for the international routes (to/from the non-CIS countries) may only be returned to the international route ticket offices.
The money for the unused e-tickets may only be refunded within the territory of the Russian Federation.
The passenger is entitled to cancel an order as a whole or any certain e-ticket in such order except for the tickets booked for travelling in a meeting space compartment (1P service class) of Sapsan high-speed train. The travel documents booked for travelling in a meeting space compartment of Sapsan high-speed train (1P service class) may only be returned if all the 4 berths are cancelled simultaneously.
Travel documents in accordance with the special Birthday Tariff Plan on the Sapsan, Lastochka and Retropoezd trains, formed electronically, are returned on similar grounds with travel documents formed at the Birthday Tariff at the ticket office, i.e. travel documents can be returned to accompanying persons without the mandatory return of the birthday person document.
The order as a whole may be cancelled in relation to all the e-tickets in such order except for any e-ticket for which a boarding pass (travel document) was issued by a ticket office or a self-service terminal.
If the passenger obtained a boarding pass on a ticket form, the relevant amounts are refunded when the passenger presents such form and his/her identity papers at a ticket office.
The e-tickets booked for Sapsan train and Lastochka ( for trains operated by the Directorate for High-Speed Routes) at a special round trip fare are to be returned pursuant to the following procedure:
The passenger gets a refund less a 20% reduction of the return fare. The passenger is charged a fee for transfer of a refund in connection with an unused travel document.
If the unused e-ticket booked for any train servicing any domestic routes within the Russian Federation and any trains servicing the international routes to/from the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, the Republic of Abkhazia is returned within the approved periods, then the service fee (including the cost of the bed linen) is refunded in full, but a fee of RUB 2.20 (from 1 January, 2021) is charged for each seat/berth (the rate is set by the Federal Antimonopoly Service (FAS) of the Russian Federation).
If the unused e-tickets for the international trains servicing the routes to/from the CIS countries, Latvia, Lithuania and Estonia, are returned in the ticket offices situated within the territory of the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Latvia, the Republic of Lithuania, the Republic of Moldova, the Republic of Tajikistan, the Republic of Uzbekistan and the Republic of Estonia, the relevant seats/berths connected with the unused e-tickets are returned as follows:
To get a refund the passenger should contact any ticket office within the territory of the Russian Federation regardless of the method of payment and present a supporting document form confirming that the booking of the seats/berths was cancelled in the other country. If the passenger made payments using his/her bank card, the relevant refund is credited to the payer’s settlement account.
As regards the e-tickets for the route Finland – Russia booked for several passengers in one order at one and the same rate, all such tickets shall be returned. No partial cancellation of such e-tickets is allowed.
In case two berths were booked in a Luxury (business) carriage compartment of any train servicing the international routes (to/from the non CIS-countries), the cancellation of one of two of such berths is not allowed. The cost of the unused e-tickets booked to travel in a Luxury (business) carriage is refunded only if the passenger presents simultaneously the e-tickets for the berths in one compartment at any international route ticket office.
When returning the unused e-tickets for the trains servicing the international routes (to/from the non-CIS countries):
This fee is charged in RUB at the exchange rate set by the Central Bank of the Russian Federation as at the day of refund.
When returning an unused e-ticket booked for any train servicing the domestic routes within the territory of the Russian Federation to a ticket office (except for the trains of the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia), the following amounts must be credited to the payer’s account:
Please note: When you return an unused e-ticket to the ticket office less than 1 hour before the departure of the train from the first station of the route and you passed the online registration for a train servicing the domestic Russian routes, the relevant amounts are refunded under a passenger’s claim pursuant to the procedure approved by the carrier. The relevant claim must be written on behalf of the passenger (in any format) whose surname, name and patronymic are specified in the e-ticket. Such claim must contain the following data: the address of the claimant (including the postal code), his/her contact telephone number, numbers of the relevant e-tickets, the reason for the cancellation of the trip. The passenger must put the date of execution of the claim and sign the same. The amounts connected with the considered claim are refunded to the settlement account of the payer used to pay for the e-tickets.
If an unused e-ticket booked for any train servicing the international routes to/from and/or for any trains (carriages) of the railways of the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, the Republic of Abkhazia is returned in a ticket office within the following periods, then the following amounts are credited to the payer’s account used to pay for the e-ticket:
Please note: in case an e-ticket is booked for any trains servicing the routes to/from Latvia, Lithuania, Estonia, Belarus, Kazakhstan, Russia and Moldova, Kyrgyzstan and Tajikistan, Russia and Abkhazia and the passenger registered online, and the passenger wishes to return such e-ticket less than 1 hour before the departure of the train from the first station of the route, such unused e-ticket may not be returned.
Please note: The unused e-tickets for the international trains servicing the following routes: to/from the CIS countries, Latvia, Lithuania and Estonia, may be returned in the ticket offices situated within the territory of the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Latvia, the Republic of Lithuania, the Republic of Moldova, the Republic of Tajikistan, the Republic of Uzbekistan and the Republic of Estonia as follows: online registration – the e-ticket must be returned at least 1 hour before the departure of the train from the first station of the route; no online registration – the e-ticket must be returned within 1 hour after the departure of the train from the passenger’s boarding station. The monetary funds shall be returned in the ticket offices situated within the Russian Federation regardless of the payment method under a supporting document confirming the cancellation of the seats/berths.
Any unused e-ticket may be returned to the ticket offices within the territory of the CIS countries and Abkhazia (except for the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Moldova, the Republic of Tajikistan and the Republic of Uzbekistan) upon presentation of a boarding pass printed out on a ticket form. In such case the seats/berths are cancelled without any refunds. To get the refund in the amount of the relevant funds credited to the payer’s settlement account used to transfer payment for the e-ticket, the passenger should apply to a ticket office within the Russian Federation within 6 months after the date of departure of the train and should present the seats/berths cancellation form, an unused boarding pass printed out on a ticket form and any identity paper of the passenger.
Attention! When returning e-tickets with electronic registration less than 1 hour before the train’s departure from the starting station and more than 6 hours before the train’s departure from the station where the passenger boarded the train (local time), refunds on unused e-tickets are made using the complaints procedure. This requires that the passenger present, within the time frame set for the refund, a printout of the electronic ticket to an international ticket office with a stamp or mark to show that it has not been used with an indication of the day, month, year and time (hours, minutes) of the passenger’s claim.
Refund of unused electronic tickets to ticket offices in European countries. Passengers have the right to withdraw from their journey only in the countries through which their train passes, in accordance with the purchased tickets. The passenger must present, within the time limits set for the refund, a printout of the electronic ticket to the international ticket office with a stamp of mark to show that it has not been used with an indication of the day, month, year and time (hours, minutes) of the passenger’s claim.
In order to recover the money due for an unused ticket, passengers must apply to the international ticket office in the Russian Federation within nine months of the date of departure of the train specified on the ticket document, present an application and the unused ticket document with the appropriate stamp or mark. Passenger applications are reviewed within 180 days from the day of receipt.
The money for the unused e-tickets may only be refunded within the territory of the Russian Federation.
13.3. Booking electronic tickets under non-refundable tariffs
Refunds for unused or electronic tickets purchased at a non-refundable fare are not possible, except for:
14. E-ticket travel renewal in case a passenger missed a train
If a passenger missed a train:
servicing the domestic routes, and the passenger informed the relevant persons of such situation within 12 hours after the departure of the train connected with the e-ticket (regardless of whether the passenger registered online or not), and the passenger wishes to renew the ticket, then he/she should return the e-ticket to the ticket office at the passenger’s departure station. If the passenger missed the train, the e-ticket should be returned in accordance with the approved railway regulations for return of the tickets.
The e-ticket is returned upon the passenger’s presentation at the ticket office of the e-ticket control coupon or a 14-digit e-ticket number and the passenger’s identity papers.
To renew the ticket at the ticket office:
The passenger boards a train upon presentation of an e-ticket control coupon or a control coupon of the travel document bearing a relevant mark as well as a reserved seat ticket and the passenger’s identity paper specified when booking the e-ticket.
To renew the ticket at the ticket office:
The passenger boards a train upon presentation of an e-ticket control coupon bearing a relevant mark as well as a reserved seat ticket and the passenger’s identity papers specified when drawing up the e-ticket.
15. Stopovers under the e-tickets
When travelling on the domestic routes
To renew a ticket after a stopover on the route 3 hours after the arrival of the train which the passenger boarded, the passenger has to return the e-ticket to a ticket office.
The e-ticket is returned upon presentation by the passenger at the ticket office of the e-ticket control coupon or a 14-digit e-ticket number and the passenger’s identity papers.
The returned e-ticket control coupon or a control coupon of a travel document must be stamped with a mark of stopover and renewal of the validity term of the ticket/document.
To renew the travel at the ticket office the passenger pays the cost of the reserved seat/berth ticket.
The passenger boards a train upon presentation of the e-ticket control coupon or the control coupon of the travel document, a reserved seat/berth ticket and the passenger’s identity paper specified when booking the e-ticket.
When travelling by the trains servicing the international routes to/from the CIS countries, Latvia, Lithuania and Estonia
If the passenger makes a stopover on the route and wishes the term of validity of his/her e-ticket (provided he/she registered online) to be renewed, the attendant of the car which the passenger boarded stamps the e-ticket control coupon with a mark of stopover.
In order to renew the travel after a stopover on the route within 3 hours after the arrival of the train which the passenger boarded, the ticket offices situated within the territory of the Russian Federation, the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Latvia, the Republic of Lithuania, the Republic of Moldova, the Republic of Tajikistan, the Republic of Uzbekistan and the Republic of Estonia:
To renew the ticket at the ticket office:
The passenger boards a train upon presentation of an e-ticket control coupon bearing three relevant marks as well as a reserved seat/berth ticket and the passenger’s identity paper specified when booking the e-ticket.
16. Termination of a travel under an e-ticket
If the passenger travelling by the trains servicing the international routes to/from the CIS countries, Latvia, Lithuania and Estonia wishes to cancel any further part of the travel at any station on the route, the attendant of the car which such passenger boarded (provided the passenger registered online) stamp the e-ticket with a mark confirming termination of the travel by the passenger.
Within 3 hours after the arrival of the train which the passenger boarded the ticket offices situated within the territory of the Russian Federation, the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Latvia, the Republic of Lithuania, the Republic of Moldova, the Republic of Tajikistan, the Republic of Uzbekistan and the Republic of Estonia may:
The funds for the remaining part of the route are refunded in the ticket office of the state where the relevant e-ticket was bought regardless of the method of payment therefor under a supporting document confirming the cancellation of the seats/berths.
17. Rebooking electronic tickets
Rebooking an electronic ticket with electronic registration is made no earlier than 24 hours and no later than 1 hour before the train departs from the initial station on its route.
Rebooking an electronic ticket without electronic registration is made no earlier than 24 hours before, and up to the moment of, the train’s departure from the passenger’s boarding station.
The fee for rebooking an electronic ticket is 150.10 RUB(from 1 January, 2021) per e-ticket (the rate is set by the Federal Antimonopoly Service (FAS) of the Russian Federation).
When travelling on domestic Russian trains
Rebooking electronic tickets can be done through the website, as well as at the ticket office of the departure station indicated on the electronic ticket.
Settlements for rebooking are made in that form in which the electronic ticket was paid.
When travelling on international trains between Russia and the CIS countries, Latvia, Lithuania and Estonia
At the ticket offices located on the territory of the Russian Federation, the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Latvia, the Republic of Lithuania and the Republic of Moldova, the Republic of Tajikistan, the Republic of Uzbekistan, the Republic of Estonia, rebooking an electronic ticket is done at the departure station indicated on the electronic ticket.
Settlements for rebooking are carried out in the national currency of the country where the ticket was booked.
Refunds for the original e-ticket are made at ticket offices located in the Russian Federation, on the basis of an auxiliary document form confirming the return of the seats/berths.
18. Drawing up the electronic carriage documents
The passengers may draw up the electronic carriage documents on the web-site of JSCo «RZD».
The fee for drawing up an electronic ticket is 204 RUB(from 1 January, 2021) per e-ticket (the rate is set by the Federal Antimonopoly Service (FAS) of the Russian Federation).
Before drawing up the electronic carriage documents on the web-site of JSCo «RZD» the passenger may review the following information:
18.1. Drawing up the electronic carriage documents on the web-site of JSCo «RZD»
The web-site of JSCo «RZD» provides the passenger with an opportunity to draw up the electronic carriage documents (the control coupons of the electronic luggage stubs) for the transportation of the following:
The passenger may draw up the electronic carriage documents for any domestic travel by the trains of JSC FPC not later than 1 hour before the train departs from the first station of the route.
The passenger may draw up the electronic carriage documents on the web-site of JSCo «RZD»:
No electronic carriage document may be issued for a returned e-ticket.
In case an electronic carriage document is successfully drawn up, the user is issued a control coupon of the electronic luggage stub specifying the transportation details and bearing a 2D barcode.
The control coupon of the electronic luggage stub is printed out (A4 format) and is to be presented when boarding a train.
In case of any errors in the electronic carriage document the passenger may cancel the order before payment.
If the passenger wishes to cancel any trip which was paid earlier via the web-site of JSCo «RZD», the electronic carriage document must be returned at least 1 hour before the train departs from the first station of the route.
If the electronic carriage documents are returned via the web-site of JSCo «RZD» after the expiration of the specified periods (before the departure of the train from the first station of the route), the passenger may only cancel the seats/berths (under the electronic carriage documents (if any) issued for the transportation of the luggage in the specially equipped compartments of the passenger coaches) and no funds are reimbursed to the passenger’s bank card. The payment amounts are refunded under a complaint procedure when the passenger addresses a ticket office of JSC FPC.
18.2. Return of the electronic carriage documents to the ticket offices
The electronic carriage documents may be returned together with the cancellation of the relevant luggage places (if any) and reimbursement of the relevant funds (to be credited to a bank card) if such documents are returned at least 1 hour before the train departs from the first station of the route.
If the passenger wishes to return the electronic carriage documents after the expiration of the relevant periods, then only the luggage places may be cancelled and the funds are reimbursed under a complaint procedure.
18.3. Issue of a copy of an electronic carriage document by a ticket office
At the passenger’s request the ticket office may print out a copy of the electronic carriage document on a limited-issue document form.
18.4. Vehicles Transportation in Autoracks
Electronic Railage Document for a vehicle transportation may be drafted through a personal account on JSCo «RZD» website.
Before drafting Electronic Railage Documents on the JSCo «RZD» website, the following information may be checked out:
Electronic Railage Documents for a vehicle transportation shall be arranged on JSCo «RZD» website within 5 days prior to dispatch of the train.
When arranging a vehicle transportation, a consignor agrees to enter into and execute a luggage transportation agreement (at russian language) (the transportation is ordered by the consignor not being a passenger) under special terms and conditions.
When the Electronic Railage Document is successfully drafted, a user is issued a control coupon of the electronic luggage ticket specifying the transportation details and bearing a 2D barcode.
Such control coupon of the electronic luggage ticket shall be printed on a sheet of paper (A4) and submitted at a loading facility prior to submitting the vehicle for transportation.
In case of any errors in the Electronic Railage Document, the order may be cancelled before payment.
If a pre-paid transportation is cancelled via the JSCo «RZD» website, the Electronic Railage Document shall be returned within at least 5 days before the train departs from the origin station of the route.
In case railage documents are issued with a discount (when outward and return railage documents are arranged simultaneously), both outward and return railage documents shall be submitted to cancel the trip.
Return of Electronic Railage Documents and money for the transportation (to the customer’s bank card) shall be arranged within at least 5 days before the train departs from the origin station of the route only when the customer addresses a ticket offices before the train departure.
The customer shall pay a return fee in case of a refund (when the funds are reimbursed).
At the consignor’s request, the ticket office may print out a copy of the Electronic Railage Document on a limited-issue document form.
19. Mobile e-ticket booking service
The long-distance passenger trains schedule is posted in section Passenger Transportation of JSCo «RZD» web-site.
